Frequently Asked Questions

Size Guide

General

  • How is Mykos different from other brands?

    Mykos stands out by offering products designed to enhance every adventure, wherever it may take you. Inspired by the spirit of wanderlust, we create comfortable, versatile essentials tailored for the jetsetter, the lounger, and the wanderer. At Mykos, we celebrate the journey and provide solutions for every step along the way.

  • How do I contact your customer service department?

    Please call us at 951-549-3610 or email us at support@mykos.com

  • Do you have a rewards program?

    Yes, please sign up here: Rewards

  • What size should I order?

    Our products run true to size; some styles are offered in whole sizes and some in half sizes. If you are inbetween sizes and the style you are interested in is only offered in whole sizes, we recommend sizing up.

  • Where can I find your products locally?

    Our full assortment is available at mykos.com; our products are also carried in retailers across the country. If you’d like us to provide specific retailers in your area, please email us at support@mykos.com

  • Should I size up or down on product?

    Our products run true to size; some styles are offered in whole sizes and some in half sizes. If you are inbetween sizes and the style you are interested in is only offered in whole sizes, we recommend sizing up.

  • How do I care for my product?

    If your Mykos shoes are dirty, use a mild detergent and wipe the dirty area with a clean damp cloth. Let your product dry in the shade. Do not put product in a washer or dyer. Also, never submerge product in water. We recommend an initial snug fit. In time, the upper will stretch and lining will shape to your foot creating a prefect fit just for you.

    Some styles are pre-treated with HydroGaard, a water and stain resistant technology.

Orders

  • How can I check my order status?

    You can log in to your account here (insert link) to access information on your order. You can also call us at 951-549-3610 or email us at support@mykos.com.

  • Do you take phone orders?

    Yes, please call us at 951-549-3610.

  • Where do I enter in my coupon or promotional code?

    At the checkout page, please enter your code in the PROMO code section.

  • Can I change or cancel my order?

    Please call us at 951-549-3610 or email us at support@mykos.com in order to change or cancel your order.

Returns

  • How long do I have to return an item?

    We offer a 30 day return window and a 60 day exchange window.

  • How do I initiate a return or exchange?

    Please visit our returns page Shipping and Returns.

  • Who is responsible for return shipping costs?

    We offer FREE exchanges; if it is a return, the customer is responsible for the shipping cost that will automatically be deducted through our return system.

  • Can I exchange an item for a different product?

    Yes, we offer a 60 day exchange window.

  • How long does it take to process a return?

    Refunds will be processed within 10- 14 business days of the receipt of the return via the same payment method in which you purchased. The time it takes to post a credit to your account varies and is determined by the issuing bank. Please contact the issuing bank for details.

  • Do I need to return the original packaging?

    Yes, original packaging is required.

Payment

  • What forms of payment do you accept?

    We accept all major credit cards, PayPal, ApplePay, AfterPay, Klarna and ShopPay.

  • Do you offer buy now, pay later options?

    Yes we offer AfterPay, Klarna and ShopPay.

  • When will a refund show up on my payment method?

    Refunds will be processed within 10- 14 business days of the receipt of the return via the same payment method in which you purchased. The time it takes to post a credit to your account varies and is determined by the issuing bank. Please contact the issuing bank for details.

Shipping

  • What shipping methods do you offer?

    We offer UPS ground, UPS 2nd Day and UPS Next Day.

  • Once ordered, when will my order ship out?

    All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00am PST (Noon EST) usually ship out the same day.

  • Do you deliver orders on the weekend?

    Weekend orders will be processed the next business day.

  • Do you ship outside of the U.S.?

    Yes.

  • Do you ship to P.O. boxes or APO/FOP addresses?

    We do not.

  • What happens if my product gets lost in transit?

    Please call us at 951-549-3610 or email us at support@mykos.com and we can assist you.

Product

  • Do your products offer arch support?

    They do not; however the majority of our styles offer removable insoles you can place your own custom insole/orthotic in some of the styles.

  • Are your insoles removable?

    Majority of our styles offer removable insoles; please check the product listing for more information.

  • Do you offer wide widths?

    We do not currently offer wide widths, but our fall/winter collection will include wide options.

  • Where are Mykos products manufactured?

    All Mykos products are designed and managed in California, and are produced in China.

Warranty

  • What is the warranty period?

    Mykos proudly stands behind its product with a 1 year warranty against defective materials and factory workmanship. All items sent in for warranty which are older than one year from date of purchase will be evaluated on a case-by-case basis. Please note that Mykos will use its discretion to offer an exchange or credit but does not perform product repairs.

  • I received a defective product, can you help?

    Please call us at 951-549-3610 or email us at support@mykos.com and we can assist you.

My account

  • How do I create an account?

    Please create an account here (insert link).

  • What if I forget my password?

    Please reset password here (insert link).