Shipping and Returns
DOMESTIC SHIPPING
- UPS Ground (orders $59.99 and OVER) - FREE - Allow 4-5 business days
- UPS Ground (orders UNDER $59.99) - $9.95 - Allow 4-5 business days
- UPS 2nd Day - $34.95 - Allow 2 business days
- UPS Next Day - $54.95 - Arrives the next business day
Free Shipping: We offer FREE UPS Ground shipping within the U.S. on orders over $59.99. Products ordered with Standard shipping normally arrive within 4-5 business days.
General Information: Our warehouse is located in Louisville, KY. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00am PST (Noon EST) usually ship out the same day. Weekend orders will be processed the next business day. Please note that expedited orders do not include processing time (1-2 business days).
*** We do not currently ship to PO boxes; please provide a physical shipping address.
__________________________________________________________________________
RETURN POLICY
Mykos accepts returns on orders shipped within the U.S. You can request a refund within 30 days of your order date, or an exchange or store credit within 60 days of your order date. Orders placed during the holidays (Nov 15th - Dec 24th) have an extended return window for a full refund within 60 days of your order date. To be eligible for a return, your product must meet the following criteria:
- Be in new and unworn condition, with tags still attached
- Be sent back as a complete pair in the original box
Final sale items are not eligible for return or exchange.
To start a return, you’ll need your order number - this can be found on the top of your order confirmation email. Please use the link below to access our easy online return platform!
Start Return Here.
For orders placed before Oct 19, 2026, start return here.
Purchasers who opted in to Checkout+ at checkout will have free return shipping. Purchasers who opted out are responsible for all return shipping fees for goods being returned or exchanged.
Received a damaged or incorrect item? Start a return using the link above and upload a photo of the item. Our team will review your request before it's approved.
Please note that you are only allotted 1 exchange unless you received a defective product. Returns and exchanges are available within the U.S. only.
Start a Shipping Claim Here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
_____________________________________________________________________________
INTERNATIONAL SHIPPING
Mykos has partnered with GlobalShopex to fulfill all international shipments. GlobalShopex handles the international checkout/shipping and will process your payment and guarantee delivery.
To place an order for delivery outside the United States, please add your item(s) to cart and click the International Checkout button on the cart page. Your items will automatically transfer to the GlobalShopex cart where you will complete your transaction.
In the GlobalShopex cart, you will see pre-calculated shipping rates and duty/tax fees.
Once your order is complete, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or call 786-391-4868. Please note that international orders are final sale; we do not accept returns, exchanges. If there is a manufacture’s defect or you received the wrong product, please contact Mykos Customer Service at support@mykos.com.
Standard shipping (10-15 business days)
Priority shipping (5-10 business days)
